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Frequently Asked Questions

Why am I asked for my telephone number during the payment process?

This is a requirement from PayPal, our secure payment processor. Under the agreement Indeco has with PayPal, we will only use this phone number to communicate with you about your purchase and only if we cannot contact you by email. In most cases, no contact is necessary before we mail you your products.

Why does the link to your 'shopping basket' not work?

A number of links on our website open in a new window. These new windows might be blocked by software you have installed on your computer that blocks pop-up windows.
The following links open in a new window:
- All links to our 'shopping basket'
- Links to the currency converter ('convert' links)
- Links to the two little movies that show Patrick turning a ladle
- Links that make you leave the Indeco website.

Can I buy the same item but in different timbers?

Yes, select one of your preferred timbers from the drop down menu and click on the "Add to Basket" button. This will take you to the "Shopping Basket" window. Once you are there, select the "Continue Shopping" button. This will take you back to the products page and now you can choose the same product but in a different timber and add it to your purchase by clicking the "Add to Basket" button again.

Where is Tasmania?

Tasmania is an island State of Australia situated to the South-East of the mainland. Please visit the following link for more info about our wonderful island:
http://www.tas.gov.au/tasmaniaonline/about/map.asp

Where can I view your products?

You may see some of our products at our retailers but please note that some items are only available by mail or internet order and are marked with an asterisk * next to the price in our catalogue. An example is the coffee grinder.
Click here for a list of some of our retailers.

How do I order more than one of your products?

Just change the number on the PayPal page and then hit the 'Update Basket' button.

How long has Indeco been in business?

Please see our About Us page.

Where does the name Indeco come from?

Indeco is a contraction of: Innovative Design Company and we pronounce it: In'deco

Which is the denser timber that you list?

Of the 5 main timbers we use, myrtle is the denser, followed by celery top pine, blackwood, sassafras and huon pine.
Of the minor Tasmanian species the denser timber would be Native Olive.
For a complete list of our woods please go to timber species page.

Which is the harder timber that you list ( ie the measure of resistance to denting )?

Of the 5 main Tasmanian timbers we use, the hardest first: blackwood and myrtle about the same, then sassafras, celery top pine and huon pine.

 
A next to the price means that the product is only available by mail or internet order.
All prices are in Australian dollars.  Freight not included .
For our full terms and conditions see our postage info page.
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